We accept returns, exchanges and replacements within 10 days of delivery. After 10 days we are unable to offer a return, exchange or replacement of any kind.
To be eligible
The item must be unused and in the same condition in which you received it, and it must be in its original packaging. Items bought on sale may not be eligible. Certain products are exempt from returns and refunds; where that applies it is shown on the product page before you buy.
Replacements are offered where an item arrives defective or damaged.
Damaged on arrival
Please check your order as soon as it arrives. If anything is damaged, email us within 48 hours with photographs and we will arrange a replacement.
How to request a return or exchange
Email support@devchitra.com with your order number and the reason for the return. We will confirm the return address and next steps.
What happens next
Once we receive the item we inspect it and email you to confirm it has arrived. If it passes our quality check, your return or exchange is processed. Refunds are issued once the item is back at our warehouse. Online payments go back to the original payment method within 7-10 business days of approval. Cash on Delivery orders are refunded to your Devchitra wallet as soon as the refund is approved; if you would rather have the money in your bank account or UPI, write to support@devchitra.com and we will transfer it.
Questions? Write to support@devchitra.com.